Field Service Technician

Job Title - Field Service Technican

Duration - Long Term

Work Location- Irving, Tx (Onsite) : Sunday through Wednesday 9:30am - 8pm (4-day work week)

Position Summary:
We are seeking a highly skilled experienced and results-driven Senior Field Service Technician with over three years of hands-on expertise in the installation, preventive maintenance, and repair of computer hardware and peripheral equipment. Skilled in troubleshooting moderately complex hardware and software issues, supporting LAN environments, and ensuring optimal system performance. Adept at resolving end-user concerns, maintaining detailed service documentation, and coordinating with internal teams for efficient technical support. Proficient in Windows operating systems, desktop hardware, and network configurations, with a strong commitment to safety, communication, and customer satisfaction

PRINCIPAL DUTIES AND RESPONSIBILITIES (May perform any or all of the following)

• Consults with Manager or Lead to review the feasibility of systems requests from client departments.
• Performs installations, preventive maintenance, testing, and repair of PCs and peripheral equipment at customer site.
• Troubleshoots moderately complex problems with hardware and software.
• Prepares and Responds to trouble tickets on issues such as equipment failure, repair, and documents issues related to each ticket analyzes equipment.
• Resolves systems problems, including coordination between end users and hardware components of a local area network; trains and assists end users in assigned applications.
• Assists in the evaluation of system configuration and software to ensure effective use of hardware resources.
  
  Minimum Qualifications:
  
• Completion of high school curriculum or equivalent.
• Completion of formal education in computer operations and repair.
• Three (3) years of experience in computer operations including one (1) year of computer maintenance.
• Any equivalent combination of education and/or experience may be substituted for the above.
• Possession of a valid class C driver's license.
  
• Experience in Microsoft network operating system. (Desirable)
• Experience in Windows 7 operating systems.(Desirable)
  
  REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
• Knowledge of the capabilities, limitations, and general characteristics of personal computers.
• Knowledge of Desktop Operating Systems.
• Knowledge of network servers and cabling standards.
• Skill in the installation, configuration and repair of computers, system servers, networks (LAN/WAN), peripheral equipment and related software systems.
• Ability to communicate clearly and effectively, both written and orally, and to maintain harmonious internal and external working relationships.
• Ability to be on call via cell phone or other department-defined method.
• Ability to pass a medical physical.
• Ability to pass a security check
• Possess a valid Texas driver’s license
• Ability to work various shifts, including weekends and holidays
  
  ABOUT ISHIR
  ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI.
  We are not just consultants, we are partners in our clients’ success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes.
  At ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies.
  As an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success at ISHIR.
  ISHIR attracts a special type of individual—someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaboration